What are the shipping options?
We offer free shipping on all orders. During checkout, you can choose your preferred shipping method based on delivery time.

What are the shipping costs?
We offer free shipping on all orders, so there are no additional costs for delivery.

How long does it take for my order to arrive?
Delivery typically takes between 7 to 14 days, depending on your location and the shipping method chosen.

Do you ship to countries outside of the UK?
Yes, we offer international shipping to a variety of countries. Please enter your address during checkout to see if we ship to your location.

What should I do if my order is delayed?
If your order is delayed, please contact our customer support team with your order details. We will investigate the issue and provide you with an update on your delivery.

See all about Shipping & Returns here

How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.

Can I cancel or modify my order after I have paid?
Once your order is confirmed and payment is processed, it may not be possible to cancel or modify it. However, please contact our customer service team as soon as possible, and we will do our best to assist you.

What payment methods are accepted?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other secure payment options.

Is my payment secure?
Yes, we use secure payment gateways and encryption technologies to ensure that your payment information is processed safely. Your privacy and security are our top priority.

What is the return policy?
We offer a hassle-free return policy within a specified period after purchase, except for items on sale. Sale items are not eligible for returns, as we keep our prices low by minimizing overhead costs. Items must be in their original condition, unused, and in the original packaging to be eligible for a return.

How can I return a product?
To return a product, please email us at info@tridaro.com or fill out our contact form. Our customer service team will provide you with the return instructions.

Is it free to return something?
Return shipping costs are the responsibility of the buyer. Returns are free of charge for eligible items, but please note that you will need to cover the return shipping costs.

How will I get my money back for a returned product?
Once your return is processed, we will issue a refund to the original payment method. The refund will typically be completed within a few business days, depending on your payment provider.

Can I exchange a product for a different size or color?
Yes, exchanges for a different size or color are possible. Please contact us at info@tridaro.com or through our contact form, and we will assist you with the exchange process.

Do I need to create an account to place an order?
No, you do not need to create an account to place an order. You can checkout as a guest. However, creating an account will allow you to track your orders, save your details for future purchases, and receive special offers.

How can I update my account information?
To update your account details, simply log in to your account and navigate to the "Account Settings" section. From there, you can update your personal information, billing address, and payment methods.

How do you protect my personal information?
We take your privacy and security seriously. Your personal information is encrypted and stored securely. We use advanced security protocols to ensure your data is protected during transactions, and we never share your information with third parties without your consent.

How can I contact customer service?
You can contact our customer service team by emailing us at info@tridaro.com or by filling out the contact form on our website. We will get back to you as soon as possible.

What are the customer service hours?
Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM. We aim to respond to all inquiries within 24 hours during business days.

What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us immediately at info@tridaro.com or fill out the contact form on our website. Provide your order number and details about the issue, and we will assist you with a return or replacement.